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Integrations

Skio

Connect Skio to Cadence — API token setup, subscription sync, and upsell predictions.

Skio is a subscription platform integration for Cadence. Connecting Skio enables subscription upsell predictions and (optionally) full Subscription Management through ConvertCart.

What Skio provides to Cadence

  • Subscription status — which customers already subscribe
  • Subscription plans — available subscribe-and-save options
  • Subscription management — full management capabilities including add/remove line items (when Subscription Management is enabled)

Connecting Skio

Go to Integrations → Skio in the Cadence app.

  1. Click Connect
  2. In Skio: Settings → API in your Skio admin dashboard
  3. Create or copy your API token
  4. Paste the token in the Cadence connect modal
  5. Click Connect

API tokens are encrypted at rest and never shown again after saving.

One subscription platform at a time

Only one subscription platform can be connected. Disconnect any other subscription platform before connecting Skio.

Required setup in Skio

No additional configuration in Skio is typically needed beyond connecting. Ensure you have:

  • Active subscription plans with defined intervals and pricing
  • Products configured for subscribe-and-save

Cadence reads subscription data via the Skio API during the daily sync cycle.

Skio management capabilities

Skio supports the full range of Subscription Management actions in Cadence:

Action Supported
Change delivery date Yes
Change frequency Yes
Skip delivery Yes
Pause subscription Yes
Swap product Yes
Add product to subscription Yes
Remove product from subscription Yes
Cancel (with retention offers) Yes

See Subscription Management for configuration details.

After connecting

Once connected:

  • Cadence syncs subscription data daily
  • Subscription upsell predictions generate for eligible one-time buyers
  • Existing subscribers are excluded from upsell predictions
  • Active subscription count appears on the Skio integration detail page

Subscription features activate after your store is enabled and the first sync completes.

Troubleshooting

Issue Solution
API token rejected Verify the token in Skio Settings → API; create a new one if needed
Subscription upsell not generating Confirm store is enabled; allow 24 hours for initial sync
Management actions failing Ensure Subscription Management is enabled by the Cadence team
Can’t connect — another platform active Disconnect the current subscription platform first

Where to go next