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Integrations

Integrations overview

How Cadence integrations work — marketing platforms, subscription platforms, connection rules, and setup requirements.

Cadence connects to your existing tools to import data, deliver prediction events, and power subscription features. This page explains the integration model and links to platform-specific setup guides.

Integration categories

Cadence supports two categories of integrations:

Marketing platforms (required)

At least one marketing platform must be connected before Cadence can go live. Cadence sends prediction events to these platforms; your flows send the actual messages.

Platform Channel Connection method
Klaviyo Email OAuth or API key
Omnisend Email + SMS API key
Attentive SMS API token
Postscript SMS API token

Multiple marketing platforms can be connected simultaneously. Events are delivered to all connected platforms.

Subscription platforms (optional)

Connect a subscription platform to enable subscription upsell predictions and (optionally) Subscription Management.

Platform Connection method
Recharge OAuth
Skio API key
Loop API key + API URL
Shopify Subscriptions Enable (no credentials)

Only one subscription platform can be connected at a time. Disconnect the current platform before connecting a different one.

Shopify (automatic)

Shopify is the foundation — installed automatically when you add Cadence from the Shopify App Store. No separate connection step needed.

What every integration requires

Regardless of platform, connecting an integration in Cadence is only the first step. For marketing platforms, you must also:

  1. Connect the platform in Cadence (OAuth or API key)
  2. Create flows in the platform that trigger on the cadence_prediction event
  3. Set flows to Live before your store goes live

See Sequences and flows for detailed flow setup guidance.

Connection status

View all connected integrations at Integrations in the Cadence app. Each integration shows:

Status Meaning
Connected Integration is active and working
Disconnected Integration was disconnected
Needs attention Connection error — check credentials or permissions

For connected integrations, you’ll also see last sync time, events delivered today, and any error messages.

Credential security

API keys and tokens you enter in Cadence are encrypted at rest and never displayed again after saving. If you need to update credentials, disconnect and reconnect the integration.

Disconnecting an integration

To disconnect:

  1. Go to Integrations → [Platform]
  2. Click Disconnect
  3. Confirm the disconnection

Disconnecting stops event delivery to that platform immediately. Flows in the platform will no longer receive new events. Previously synced profile properties remain in the platform but stop updating.

Platform-specific guides

Platform Guide
Shopify Shopify setup
Klaviyo Klaviyo setup
Omnisend Omnisend setup
Attentive Attentive setup
Postscript Postscript setup
Recharge Recharge setup
Skio Skio setup
Loop Loop setup
Shopify Subscriptions Shopify Subscriptions setup

Where to go next