Skip to content

Features

Settings

Configure event delivery time, pinned products, and product exclusions in the Cadence app.

Settings in the Cadence app control store-wide preferences that affect prediction delivery and product behavior. Access them at Settings in the app sidebar.

Event delivery time

Control when Cadence sends daily prediction events to your marketing platform(s).

Setting Description
Delivery hour Hour (0–23) in your store’s timezone when events are sent

To change:

  1. Go to Settings
  2. Find the Event delivery time section
  3. Select your preferred hour
  4. Save

Events deliver once daily at this hour. All active predictions for all customers are sent in a single batch.

Tips:

  • Choose a time when your customers are likely to engage with email or SMS
  • Consider your marketing platform’s flow behavior — some send immediately on event receipt
  • Allow 24 hours after changing delivery time to see the effect

See Daily cycle and event delivery for more context.

Pinned products

Pin products to prioritize them in ConvertCart cross-sell recommendations. Pinned products appear first when Cadence suggests complementary items on cart pages.

To pin a product:

  1. Go to Settings → Pinned products
  2. Search for the product you want to pin
  3. Click to add it to the pinned list
  4. Drag to reorder — top pins have highest priority

To unpin: Remove the product from the pinned list.

When to use pinning:

  • You want to promote a specific new product in cross-sell recommendations
  • A particular product pairing converts well and you want to ensure it’s suggested
  • You’re running a campaign around a specific product and want it prioritized

Pinning affects cross-sell recommendations only. It does not affect replenishment or lapse predictions (those are based on the customer’s purchase history).

Product exclusions

Exclude products from triggering Cadence predictions. Excluded products won’t appear in replenishment, lapse, cross-sell, or subscription predictions.

Tag-based exclusions

Create rules that exclude products by Shopify tag:

  1. Go to Settings → Product exclusions
  2. Click Add tag rule
  3. Enter the Shopify product tag (e.g., sample, gift-card, exclude-cadence)
  4. Select the scope:
    • All predictions — exclude from every prediction type
    • Replenishment only — exclude from replenishment and lapse predictions
    • Cross-sell only — exclude from cross-sell recommendations

Any product in your Shopify catalog with the matching tag is automatically excluded. New products tagged in Shopify are excluded on the next daily cycle.

Manual exclusions

Exclude or include individual products regardless of tags:

  1. Go to Settings → Product exclusions
  2. Search for the product
  3. Click Exclude to remove it from predictions, or Include to override a tag-based exclusion

Manual exclusions take precedence over tag rules.

Common exclusions

Product type Why exclude
Gift cards Not a replenishable product
Sample sizes Customers buy once to try, not to reorder the sample
Limited editions Won’t be available for reorder
Bundle products Individual components may be more appropriate for replenishment
Free gifts / GWP items Not purchased by the customer

Best practice: Review your product catalog during onboarding and exclude non-replenishable items before going live. This prevents irrelevant “time to reorder” messages.

Where to go next